Failed Collection: Up to 50% of the shipment fee
Failed Delivery: Up to 50% of the shipment fee
Cancellations: £20 (unless 24 hours notice given)
By accepting our Terms of Service, you allow Collect My Parcel to collect any additional charges incurred against your shipment using the payment method that was used to make the original payment.
All surcharges discussed are listed exclusive of VAT, if this is applicable to the original shipment.
Collect My Parcel is a booking agent and does not handle clients' cargo. Therefore, surcharges can be raised up to 90 days after the original transaction date. We ask our customers who wish to dispute any charges to provide pictures that can disprove the carriers' judgements. If proof is not provided, Collect My Parcel reserve the right under the Late Payments Act, to claim late payment interest and compensation for debt recovery costs.