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Common Questions Answered:

  • Can I ship to remote locations?

    When sending a parcel abroad to a destination that is not a major town or city, or importing from this destination, please be aware that the location could be classified as a Remote Area Location....

  • Are there any extra taxes/charges/duties associated with international shipping?

    You can check whether or not taxes or duties are owed when you check the commodity code for your shipment, or by speaking to the Consulate of the destination country. If subsequent charges are...

  • What is an EORI code?

    If you are a business (VAT registered or non VAT registered) and ship outside of the EU (import or export), you must register for an Economic Operator Registration and Identification (EORI) code....

  • Do I need to attach a Commercial Invoice to my shipment?

    You must complete a Commercial Invoice if you wish to ship outside the EU. Shipping within the European Union is not classed as international, so there are no taxes to pay and a Commercial Invoic...

  • Do documents require a Commercial Invoice?

    When sending documents - you are not required to complete a Commercial Invoice. You can send your documents to any country in the world at a reduced price with P4D and your documents won'...

  • How do I generate a Commercial Invoice?

    If you are required to print a Commercial Invoice, we will provide you with a link on your order confirmation page, which directs you to an online form. Completing this form will generate a PDF th...